At Trilogy, we want you to have a simple, convenient and worry-free shopping experience. When you shop at with us, you can feel confident in the safety of our web site and the safety of our healthy products for people, the planet and pets. Since 1999, we have provided customers throughout the nation with a safe Internet shopping experience. An easy and stress-free shopping experience starts with ensuring privacy and security; it extends to the safety and quality of Trilogy products; and it culminates with our dedication to excellence in expedient shipping and superior customer service.

We promise to deliver high-quality products, in good condition, to your door. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner. For detailed information on the return policy (including the mailing address), please see the invoice included in your shipment or call Customer Service toll free at 877-387-4564 Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time. 

At Trilogy, we are committed to protecting your privacy. Trilogy does not sell, rent or trade your personal information to other companies.

Your Credit Card is Safe
Every time you shop with Trilogy at www.trilogyonline.com, you are backed by a security guarantee. When you shop with us, you shop on our secure server, which encrypts (or scrambles) all of your personal information, including name, address and credit card number, log-in name and password. Encryption ensures that no one can access or use your personal information. Our 128 bit encryption is implemented with a secure certificate. In addition, we do not keep any credit card information on our web server, so in the event that someone acquires your user name and log-in name, your credit card information could not be accessed.
 

McAfee Secure Protects You Against Identity Theft & Credit Card Fraud
You may notice the "McAfee Secure" logo in the upper right corner of our web site; however, you may not know what this means. McAfee Secure is an independent third party company that scans our web site everyday to make sure it is safe for you to shop. Trilogy pays McAfee Secure for this service. The "McAfee Secure" logo with the date underneath it means the Trilogy web site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" McAfee Secure mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.  

Fair Credit Billing Act, Extra Protection
Did you know that under the Fair Credit Billing Act, it is unlawful for a bank in the United States to hold you liable for more than $50 worth of fraudulent charges on your credit card? In practice, most major credit card companies now have a zero-liability policy, meaning you won't be held liable for fraudulent charges.

All Trilogy products are made using premium quality ingredients, selected based on their nutritional qualities and safety. Our manufacturers, ingredient suppliers and our distribution centers have quality controls in place to ensure product safety. In most cases, our product standards exceed those of U.S. and European safety standards and International guidelines for purity and quality.

We pride ourselves on our caring and knowledgeable customer service staff. You can call us toll- free at 877-387-4564, Monday-Friday 8:00 AM to 7:00 PM Eastern Time. Or, you can send an email to  support@trilogyonline.com and we will get back to you promptly.